{"id":8012,"date":"2025-06-02T14:32:11","date_gmt":"2025-06-02T18:32:11","guid":{"rendered":"https:\/\/sense.com\/?page_id=8012"},"modified":"2025-12-11T09:31:37","modified_gmt":"2025-12-11T14:31:37","slug":"privacy-security","status":"publish","type":"page","link":"https:\/\/sense.com\/privacy-security\/","title":{"rendered":"Privacy Security"},"content":{"rendered":"\n<!-- BLOCK CONTENT -->\n<section id=\"block_fd628af4f3417a731eff74842063e947\" class=\"block block--hero  flex flex--justify-center flex--align-center block--introvert background background--image u-textColorWhite  \" style=\"--heroBackground: url(https:\/\/sense.com\/wp-content\/uploads\/2024\/07\/Hero-Background-2400x891.png); --heroMobileBackground: url(https:\/\/sense.com\/wp-content\/uploads\/2024\/07\/Hero-Background-M-611x1200.png);\">\n            <div class=\"container grid fade-in grid--align-top \">\n        <div class=\"grid__col grid__col-md--4 grid__col-md--start-2 block--hero__content block--hero__content--left\">\n            <h1 class=\"h1\">Your Data,<br \/>Handled<br \/>With Care<\/h1>\n                        <!-- contnet under title if in line images-->\n                    <\/div>\n        <div class=\"grid__col block--hero__content block--hero__content--right intro-copy grid__col-md--5 grid__col-md--start-7\">\n                            <!-- content across form title if no inline images-->\n                <p>We treat your personal information with care\u2014from how we collect it, to how we protect it, to how we explain it. Our goal is simple: help you better understand what\u2019s happening in your home, while making sure your data stays safe and your trust stays intact<\/p>\n                                    <\/div>\n    <\/div>\n    <\/section>\n\n\n<section id=\"block_6a8438ccee4a1db540917f09c684ad61\" class=\"block block--wysiwyg \">\n        <div class=\"container container--narrow reveal\" data-reveal-order=\"1\">\n        <h2>Our Privacy and Security Foundations<\/h2>\n\n            <\/div>\n<\/section>\n\n\n<!-- BLOCK CONTENT -->\n<section id=\"common_questions\" class=\"block block--two-column \">\n\n            <div class=\"block--two-column__content\">\n            \n                <div class=\"container container--narrow grid grid--align-center\">\n                                            <aside class=\"grid__col grid__col-md--5 block--two-column__media parallaxReference block--two-column__media--reverse grid__col-md--start-6 block--two-column__media--standard\">\n                            \n                            <div class=\"block--two-column__media__img reveal reveal--show\" data-reveal-order=\"1\">\n                                <div class=\"block--two-column__media__img__wrapper\">\n                                                                            <img decoding=\"async\" src=\"https:\/\/sense.com\/wp-content\/smush-webp\/2025\/05\/Privacy-681x768.png.webp\" alt=\"\" class=\" no-lazy\" data-parallax-type=\"zoom\">\n                                                                    <\/div>\n                            <\/div>\n\n                                                    <\/aside>\n                    \n                    <div class=\"grid__col grid__col-md--4 u-overflowHidden grid__col-md--order-first\">\n                        <div class=\"reveal\" data-reveal-order=\"2\">\n                            <h4>Privacy by Design<\/h4>\n<p>We\u2019ve embedded privacy into our tech and operations from day one. From how we build features to how we support your utility, we work behind the scenes to protect your data, avoid overcollection, and adopt privacy principles from gold standard regulations like the General Data Protection Regulation and California Consumer Privacy Act.<\/p>\n<h5>Common Questions:<\/h5>\n<p>[ccj id=&#8221;privacy_by_design&#8221;]<\/p>\n    \n                                                    <\/div>\n                    <\/div>\n                <\/div><!--.container-->\n            \n                <div class=\"container container--narrow grid grid--align-center\">\n                                            <aside class=\"grid__col grid__col-md--5 block--two-column__media parallaxReference block--two-column__media--standard  block--two-column__media--standard\">\n                            \n                            <div class=\"block--two-column__media__img reveal reveal--show\" data-reveal-order=\"3\">\n                                <div class=\"block--two-column__media__img__wrapper\">\n                                                                            <img decoding=\"async\" src=\"https:\/\/sense.com\/wp-content\/smush-webp\/2025\/05\/Security-768x764.png.webp\" alt=\"\" class=\" no-lazy\" data-parallax-type=\"zoom\">\n                                                                    <\/div>\n                            <\/div>\n\n                                                    <\/aside>\n                    \n                    <div class=\"grid__col grid__col-md--4 u-overflowHidden grid__col-md--start-7\">\n                        <div class=\"reveal\" data-reveal-order=\"4\">\n                            <h4>Security You Can Count On<\/h4>\n<p>Privacy and security work together to protect your personal information. That\u2019s why we use strong encryption, secure storage, and regularly test our systems to stay ahead of threats. From login protection to system audits, security is a non-negotiable.<\/p>\n<h5>Common Questions:<\/h5>\n<p>[ccj id=&#8221;security_you_can_count_on&#8221;]<\/p>\n    \n                                                    <\/div>\n                    <\/div>\n                <\/div><!--.container-->\n            \n                <div class=\"container container--narrow grid grid--align-center\">\n                                            <aside class=\"grid__col grid__col-md--5 block--two-column__media parallaxReference block--two-column__media--reverse grid__col-md--start-6 block--two-column__media--standard\">\n                            \n                            <div class=\"block--two-column__media__img reveal reveal--show\" data-reveal-order=\"5\">\n                                <div class=\"block--two-column__media__img__wrapper\">\n                                                                            <img decoding=\"async\" src=\"https:\/\/sense.com\/wp-content\/smush-webp\/2025\/05\/Transperency-768x648.png.webp\" alt=\"\" class=\" no-lazy\" data-parallax-type=\"zoom\">\n                                                                    <\/div>\n                            <\/div>\n\n                                                    <\/aside>\n                    \n                    <div class=\"grid__col grid__col-md--4 u-overflowHidden grid__col-md--order-first\">\n                        <div class=\"reveal\" data-reveal-order=\"6\">\n                            <h4>Transparency and Clarity<\/h4>\n<p>You deserve to know what\u2019s being collected and why. We use your data to help you understand your energy usage, and we only collect what\u2019s needed to deliver those insights. We make every effort to be thorough and clear in our descriptions so you understand what&#8217;s happening and why.<\/p>\n<h5>Common Questions:<\/h5>\n<p>[ccj id=&#8221;transparency_and_clarity&#8221;]<\/p>\n    \n                                                    <\/div>\n                    <\/div>\n                <\/div><!--.container-->\n                    <\/div>\n    <\/section>\n\n\n<!-- BLOCK CONTENT -->\n<section id=\"data_collection\" class=\"block block--faq \">\n    <div class=\"container container--narrow grid u-bgColorWhite u-overflowHidden\">\n        <div class=\"grid__col grid__col-md--4 reveal\">\n                            <h2 class=\"h3 u-marginBottom2gu\">Frequently Asked Questions About Privacy and Security at Sense<\/h2>\n                    <\/div>\n\n        <div class=\"grid__col grid__col-md--6\">\n            \n<dl class=\"accordions \" data-limit=\"1\" data-control-all=\"false\" >\n\n  \n    <div class=\"accordion reveal\" data-reveal-order=\"2\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion0\">\n          <span class=\"accordion__title\">\n            What type of data does Sense collect?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion0\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>To provide you with accurate insights and a better energy experience, Sense collects a few different types of data:<\/p>\n<ul>\n<li>Energy data: Detailed information like voltage and wattage that helps us understand how electricity is used in your home<\/li>\n<li>Service data: Location data to set your time zone, plus anything you choose to share about your home\u2014like its size, type, or when it was built so we can provide better insights<\/li>\n<li>Personal information: Things like your name, email address, and phone number so we can keep your account secure and stay in touch<\/li>\n<li>Website data: Cookies to help us understand how you use our site\u2014so we can make it more helpful for you<\/li>\n<\/ul>\n<p>We only collect data if it has a specific purpose to make your experience better.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"3\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion1\">\n          <span class=\"accordion__title\">\n            What data does Sense collect about me?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion1\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>When you set up your Sense account, we collect your name, phone number, and email\u2014so we can personalize your experience and keep you connected. We use location data to set your time zone and enhance how Sense works in your home, like aligning insights with weather patterns.<\/p>\n<p>To give you the most accurate energy insights, we also gather details about your home, appliances, and connected smart devices. We monitor app usage to improve your experience and track crashes or errors to make sure everything runs smoothly.<\/p>\n<p>Because Sense is offered through your smart meter we also ask for your utility provider and account details. That way, we can link your Sense account directly to your meter\u2014helping you get real-time energy insights that work seamlessly with your utility.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"4\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion2\">\n          <span class=\"accordion__title\">\n            What data does Sense collect using my smart meter?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion2\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Sense gathers high-resolution energy consumption data from your smart meter, capturing detailed information about your home&#8217;s electrical usage patterns. This includes overall energy consumption and the operational characteristics of individual devices. Detailed device consumption data is generated by the Sense service.<\/p>\n<p>Specifically, this includes: device data (e.g. a refrigerator) describing the type of device generating wattage and device usage information inclusive of wattage and voltage data. This data is then used to generate and deliver visual data representations to you describing your electricity usage within your Sense Home app.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"5\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion3\">\n          <span class=\"accordion__title\">\n            Does Sense know which appliances I use and when?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion3\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p><span style=\"font-weight: 400;\">Sense technologies automatically analyze the energy signatures of different devices to identify and monitor specific appliances in your home. Over time, it learns to recognize the unique patterns of many, though not all, appliances, allowing you to see when they are in use. Sense staff do not interact with your personal data unless required to do so to deliver the services you request. If you engage Sense\u2019s support team to troubleshoot an issue accessing certain data may be required, however, we will always ask for your explicit consent to access data identifiable to your home prior to doing so. Staff may interact with anonymized data in order to identify and make improvements to the services.<\/span><\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"6\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion4\">\n          <span class=\"accordion__title\">\n            How is my energy usage data used?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion4\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p><span style=\"font-weight: 400;\">Your energy data is utilized to provide you with personalized insights into your consumption habits, helping you make informed decisions to improve energy efficiency and reduce costs. Additionally, anonymized aggregated data may be used to enhance grid management and planning for your utility, to help create a safer and more reliable electric grid for you and your neighbors. We may also share information showing the linkage of grid events to your home, such as if there is arcing on the service feed into your home. Sense also uses your anonymized data to make improvements to the service.<\/span><\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"7\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion5\">\n          <span class=\"accordion__title\">\n            Will Sense sell my data?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion5\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Sense does not sell your personal data. Your information is used to deliver and improve the services offered, and any sharing of data with third parties is done only with your explicit consent.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"8\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion6\">\n          <span class=\"accordion__title\">\n            Is my data shared with my utility company?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion6\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p><span style=\"font-weight: 400;\">Sense only provides data to your utility company subject to your utility\u2019s privacy policy and terms of service and applicable laws and regulations. The services provided by Sense to utilities aim to enhance grid reliability. Sense works closely with utilities to ensure that any sharing is done with your consent, and strong security and privacy practices in mind. <\/span><\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"9\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion7\">\n          <span class=\"accordion__title\">\n            Does Sense share my data with third parties for advertising?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion7\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p><span style=\"font-weight: 400;\">Sense does not share your personal data with third parties for advertising purposes.<\/span><\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"10\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion8\">\n          <span class=\"accordion__title\">\n            How does Sense use cookies?           <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion8\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>We may automatically collect information on our Website using \u201ccookies.\u201d Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Services and your experience. We may also use cookies to gauge site usage, conduct research and diagnostics to improve the content we provide you, our products and services, to help us analyze general web traffic, and to improve our campaign effectiveness.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"11\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion9\">\n          <span class=\"accordion__title\">\n            Can I choose what data Sense collects and shares?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion9\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>You can choose what Sense collects and shares as follows:<\/p>\n<ul>\n<li>You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. You may also send requests about your contact preferences and changes to your information including requests to opt-out of sharing your personal information with third parties by emailing <a href=\"mailto:privacy@sense.com\">privacy@sense.com<\/a>.<\/li>\n<li>You can use the cookie settings available on our website and if supported by your browser, configure it to remove and\/or reject cookies. You can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features relating to our Services. You can opt-out of the collection and use of information for ad targeting by visiting the NAI website opt-out page here: <a href=\"https:\/\/thenai.org\/how-to-opt-out\/\" target=\"_blank\" rel=\"noopener\">https:\/\/thenai.org\/how-to-opt-out\/<\/a> or the DAA opt-out page here: <a href=\"https:\/\/youradchoices.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/youradchoices.com\/<\/a>.<\/li>\n<li>Your browser may offer you a \u201cDo Not Track\u201d option or have extensions or add-ons that prevent tracking, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not want such operators to track certain of your online activities over time and\/or across different websites. Like many websites, we do not support Do Not Track requests.<\/li>\n<li>To invoke any privacy rights (e.g. right to know, right to delete, etc.) you can email us at <a href=\"mailto:privacy@sense.com\">privacy@sense.com<\/a> and make use of <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/115008184227-When-should-I-reset-my-Sense-data\" target=\"_blank\" rel=\"noopener\">functionality within the Sense service<\/a>.<\/li>\n<\/ul>\n<p>We\u2019ve designed our platform to gather only what\u2019s necessary to provide the service you\u2019ve chosen. If you ever decide to discontinue our services, you can delete your information at any time using <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/31808128710931-How-can-I-delete-my-Sense-account\" target=\"_blank\" rel=\"noopener\">functionality within the Sense service<\/a>.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"12\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion10\">\n          <span class=\"accordion__title\">\n            Where can I find your privacy policy?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion10\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>You can access our Privacy Policy on our website at <a href=\"https:\/\/sense.com\/privacy\/\">sense.com\/privacy<\/a>. This document details the data we collect, how we use it, and your rights regarding your information.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"13\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion11\">\n          <span class=\"accordion__title\">\n            How do you define personally identifiable information (PII)?           <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion11\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Personally identifiable information, or PII, refers to any data that can identify you directly or indirectly. We collect such information to enhance your experience with our services. PII we collect includes name, email address, location, smart meter ID, phone number, IP address, as well as other identifiers such as user name and uniquely generated identifiers associated with devices in your household.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"14\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion12\">\n          <span class=\"accordion__title\">\n            Who has access to my energy data, and can I control this access?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion12\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Access to your energy data is tightly controlled and restricted to essential personnel who require it to perform their job responsibilities. Support staff may access pertinent information only with your explicit permission to assist with troubleshooting. You have full control over the information you choose to share with them. However, there may be circumstances where Sense must access the infrastructure transmitting, storing or processing your data or certain data such as during incident response due to an infrastructure issue or to appropriately manage a security or privacy incident. In the case of a security or privacy incident Sense incident response procedures are aligned to best practice and applicable laws and regulations to help effectively manage and communicate any incidents.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"15\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion13\">\n          <span class=\"accordion__title\">\n            Can I view and download the data Sense collects about me?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion13\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Yes, you have the right to access your personal information. If you wish to view or download the data we collect, please contact us at <a href=\"mailto:privacy@sense.com\">privacy@sense.com<\/a>, and we&#8217;ll be happy to assist you.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"16\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion14\">\n          <span class=\"accordion__title\">\n            Does Sense comply with data privacy regulations like GDPR or CCPA?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion14\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Yes, we comply with applicable data privacy regulations of the markets in which we work, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We process your personal data lawfully, fairly, and transparently, ensuring your rights are respected.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"17\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion15\">\n          <span class=\"accordion__title\">\n            Can I opt out of data collection while still using the service?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion15\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>It is possible to opt-out of providing some information, including information provided by interacting with our website or through activities such as submitting contact information to attend webinars. However, opting out of data collection for the services requires discontinuing use of Sense services. You can choose what Sense collects and shares as follows:<\/p>\n<ul>\n<li>You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. You may also send requests about your contact preferences and changes to your information including requests to opt-out of sharing your personal information with third parties by emailing <a href=\"mailto:privacy@sense.com\">privacy@sense.com<\/a>.<\/li>\n<li>You can use the cookie settings available on our website and if supported by your browser, configure it to remove and\/or reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features relating to our Services. You can opt-out of the collection and use of information for ad targeting by visiting the NAI website opt-out page here: <a href=\"https:\/\/thenai.org\/how-to-opt-out\/\" target=\"_blank\" rel=\"noopener\">https:\/\/thenai.org\/how-to-opt-out\/<\/a> or the DAA opt-out page here: <a href=\"https:\/\/youradchoices.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/youradchoices.com\/<\/a>.<\/li>\n<li>Your browser may offer you a \u201cDo Not Track\u201d option or have extensions or add-ons that prevent tracking, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not want such operators to track certain of your online activities over time and\/or across different websites. Like many websites, we do not support Do Not Track requests.<\/li>\n<li>You can delete your information within the service as outlined in <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/31808128710931-How-can-I-delete-my-Sense-account\" target=\"_blank\" rel=\"noopener\">this article<\/a>.<\/li>\n<\/ul>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"18\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion16\">\n          <span class=\"accordion__title\">\n            Does Sense have a team dedicated to security and privacy?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion16\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Yes, our security and privacy team is committed to continually incorporating sound security and privacy practices into Sense technologies and operations. The team actively participates in product design from the beginning to ensure that data privacy and security practices are baked in from the start. We understand the importance of protecting our users&#8217; data and maintaining their trust, and our dedicated personnel work diligently to ensure these principles are upheld throughout our organization.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"19\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion17\">\n          <span class=\"accordion__title\">\n            How does Sense secure my data from unauthorized access?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion17\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>We implement robust security measures to safeguard your data against unauthorized access, misuse, or loss. Our systems are designed with multiple layers of protection to ensure your information remains confidential and secure. On an annual basis Sense is audited by an accredited third party against SOC 2 security, confidentiality and availability criteria and receives a Type II attestation report. In addition Sense regularly undergoes security testing performed by an accredited third party in addition to ongoing internal security testing.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"20\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion18\">\n          <span class=\"accordion__title\">\n            Is the connection between my smart meter and Sense encrypted?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion18\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Yes, all data transmitted between your smart meter and Sense is encrypted. This ensures that your energy usage information is securely communicated, preventing unauthorized interception or access.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"21\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion19\">\n          <span class=\"accordion__title\">\n            What cybersecurity measures does Sense use to protect my data?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion19\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>We employ advanced cybersecurity protocols, including encryption, continuous monitoring, and regular security audits. Our dedicated security team proactively identifies and addresses potential vulnerabilities to maintain the highest standards of data protection. Sense Staff also build a culture of security and privacy, embedding it in day-to-day operations.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"22\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion20\">\n          <span class=\"accordion__title\">\n            Are my login credentials and account information securely stored?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion20\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Yes, your login credentials and account information are securely stored using industry-standard encryption and security practices. We ensure that only authorized personnel have access, and even then, only when necessary to assist you. Information in transit to Sense\u2019s infrastructure leverages TLS 1.2+ and data at rest is encrypted via AES-256. To help protect your account and use of the services Sense highly encourages the use of <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/4407647691027-How-do-I-use-two-factor-authentication-2FA-with-Sense\" target=\"_blank\" rel=\"noopener\">two-factor authentication<\/a>.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"23\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion21\">\n          <span class=\"accordion__title\">\n            Is multi-factor authentication available for my account?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion21\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Yes, we support and encourage the use of <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/4407647691027-How-do-I-use-two-factor-authentication-2FA-with-Sense\" target=\"_blank\" rel=\"noopener\">two-factor authentication<\/a> (TFA) for your Sense account. Enabling this extra layer of security significantly reduces the risk of unauthorized access. You can enable TFA in the settings area of your app.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"24\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion22\">\n          <span class=\"accordion__title\">\n            If there\u2019s a security breach, how will Sense notify me and respond?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion22\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>In the unlikely event of a security breach, we have incident response plans aligned with industry standards and applicable laws and regulations. We will promptly notify affected users through appropriate channels and provide guidance on protective measures.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"25\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion23\">\n          <span class=\"accordion__title\">\n            What should I do if I suspect my account has been compromised?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion23\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>If you believe your account has been compromised, please contact our support team immediately via our <a href=\"https:\/\/help.sense.com\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noopener\">support contact page<\/a>. We will assist you in securing your account and investigating any suspicious activity.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"26\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion24\">\n          <span class=\"accordion__title\">\n            How do I report a security issue?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion24\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Sense values the privacy of our users, which first and foremost includes the data that Sense stores (you can read about what data we keep, and what we do with it, in our <a href=\"https:\/\/sense.com\/privacy\/\">privacy policy<\/a>). We are committed to the security of this data, as well as working with our community to verify, reproduce, and respond to reported vulnerabilities. We encourage the community to participate in our responsible reporting process. You can report vulnerabilities or concerns to <a href=\"mailto:vulnerability@sense.com\">vulnerability@sense.com<\/a><\/p>\n<p>Responsible Disclosure Guidelines<\/p>\n<p>We will investigate legitimate reports and make every effort to quickly correct any vulnerability. To encourage responsible reporting, we commit that we will not take legal action against you or ask law enforcement to investigate you if you comply with the following Responsible Disclosure Guidelines:<\/p>\n<ul>\n<li>Provide details of the vulnerability, including information needed to reproduce and validate the vulnerability and a Proof of Concept (POC)<\/li>\n<li>Make a good faith effort to avoid privacy violations, destruction of data and interruption or degradation of our services<\/li>\n<li>Do not modify or access data that does not belong to you<\/li>\n<li>Give us a reasonable time to correct the issue before making any information public<\/li>\n<li>We will attempt to respond to your report within 1-2 business days.<\/li>\n<\/ul>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"27\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion25\">\n          <span class=\"accordion__title\">\n            What data does my utility see about my home?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion25\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Utilities do not get access to all of your data by default, however, Utilities may enable services provided by Sense to the Utility at their discretion which would be subject to the terms in place between you and the Utility. The data that is shared is limited to only address specific use cases that help to enhance energy services and grid reliability. This data may include categorical usage data such as the total amount of usage related to cooling a household, or data indicating that a particular household has high aggregate usage.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"28\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion26\">\n          <span class=\"accordion__title\">\n            How will my utility use my data?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion26\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>The services Sense provides to Utilities are intended to be used to enhance energy services and improve grid reliability. Allowed use cases are outlined in your utility\u2019s privacy policy.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"29\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion27\">\n          <span class=\"accordion__title\">\n            Does my utility company control how Sense collects and uses my data?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion27\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Sense develops the technology that powers how energy data is collected and used within the Sense service. While utilities partner with us to shape features that support specific use cases, they don\u2019t control how your data is gathered or managed. That\u2019s up to Sense\u2014and always guided by a commitment to transparency and your privacy.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"30\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion28\">\n          <span class=\"accordion__title\">\n            Can my utility company see real-time data about my home?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion28\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p><span style=\"font-weight: 400;\">Sense only provides data to your utility company subject to your utility\u2019s privacy policy and terms of service and applicable laws and regulations. The services provided by Sense to utilities aim to enhance grid reliability. Sense works closely with utilities to ensure that any sharing is done with your consent, and strong security and privacy practices in mind. <\/span><\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"31\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion29\">\n          <span class=\"accordion__title\">\n            Can my utility control my home\u2019s electric usage using the Sense app?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion29\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Your utility can not control your home\u2019s electric usage using the Sense app. Some Sense features may include options for in-home control, for instance, if you want to manage smart plugs or want to charge your EV when electricity is cheapest. If those features are available\u2014and you choose to opt in\u2014we\u2019ll work with you to enable that functionality.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"32\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion30\">\n          <span class=\"accordion__title\">\n            If I move or change utility companies, what happens to my data?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion30\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Sense works closely with Utilities to make functionality available that deletes your data when appropriate, including when you move.\u00a0 If at any time you wish to delete your data from the Sense service you can do so as outlined <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/115008184227-When-should-I-reset-my-Sense-data\" target=\"_blank\" rel=\"noopener\">in this article<\/a>.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"33\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion31\">\n          <span class=\"accordion__title\">\n            Can I still use Sense if I switch utility providers?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion31\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>If your new utility works with Sense, then yes. Please refer to <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/31431552279827-Is-my-home-eligible-to-use-Sense\" target=\"_blank\" rel=\"noopener\">this article<\/a> to determine whether your home is eligible to use Sense.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"34\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion32\">\n          <span class=\"accordion__title\">\n            Does Sense control my smart meter?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion32\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Sense does not control your smart meter. Sense is a service provider that Utilities permit to run on the smart meters that they use.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"35\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion33\">\n          <span class=\"accordion__title\">\n            How can I update my privacy settings or change my preferences?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion33\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Data can be updated as follows:<\/p>\n<ul>\n<li>You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. You may also send requests about your contact preferences and changes to your information including requests to opt-out of sharing your personal information with third parties by emailing <a href=\"mailto:privacy@sense.com\">privacy@sense.com<\/a>.<\/li>\n<li>You can use the cookie settings available on our website and if supported by your browser, configure it to remove and\/or reject cookies. You can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features relating to our Services. You can opt-out of the collection and use of information for ad targeting by visiting the NAI website opt-out page here: <a href=\"https:\/\/thenai.org\/how-to-opt-out\/\" target=\"_blank\" rel=\"noopener\">https:\/\/thenai.org\/how-to-opt-out\/<\/a> or the DAA opt-out page here: <a href=\"https:\/\/youradchoices.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/youradchoices.com\/<\/a>.<\/li>\n<li>Your browser may offer you a \u201cDo Not Track\u201d option or have extensions or add-ons that prevent tracking, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not want such operators to track certain of your online activities over time and\/or across different websites. Like many websites, we do not support Do Not Track requests.<\/li>\n<li>To invoke any privacy rights (e.g. right to know, right to delete, etc.) you can email us at <a href=\"mailto:privacy@sense.com\">privacy@sense.com<\/a> and delete your information within the service as outlined in <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/31808128710931-How-can-I-delete-my-Sense-account\" target=\"_blank\" rel=\"noopener\">this article<\/a>.<\/li>\n<\/ul>\n<p>There are scenarios where you may omit providing certain information that isn\u2019t collected by default such as information on your \u201cMy Home\u201d tab within your Settings. Outside of these scenarios, Sense does not support opting out of specific subsets of service data as the service is designed to be consistent and uniform to help ensure that it is delivered consistently and with quality. As such, if you wish to opt out of certain data sets within the service you may need to opt out of the service entirely.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"36\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion34\">\n          <span class=\"accordion__title\">\n            What are my rights regarding my data under privacy laws?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion34\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Depending on your jurisdiction, you may have rights such as:<\/p>\n<ul>\n<li>Right to Access: View the personal information we hold about you.<\/li>\n<li>Right to Correct: Request corrections to any inaccurate data.<\/li>\n<li>Right to Delete: Ask for your personal information to be deleted, subject to certain exceptions.<\/li>\n<li>Right to Data Portability: Obtain your data in a portable format.<\/li>\n<li>Right to Opt-Out: Choose not to have your data sold or used for targeted advertising.<\/li>\n<\/ul>\n<p>For detailed information, please refer to our <a href=\"https:\/\/sense.com\/privacy\/\">Privacy Policy<\/a>.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"37\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion35\">\n          <span class=\"accordion__title\">\n            How do I request access to or deletion of my data?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion35\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>You can exercise your data rights by contacting us at <a href=\"mailto:privacy@sense.com\">privacy@sense.com<\/a> and using the <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/31808128710931-How-can-I-delete-my-Sense-account\" target=\"_blank\" rel=\"noopener\">reset functionality<\/a> within the Sense service in the \u201cAccount\u201d settings. We may need to verify your identity to process your request securely.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"38\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion36\">\n          <span class=\"accordion__title\">\n            What happens to my data if I stop using Sense or move to a new home?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion36\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>If you discontinue using Sense, you can request the deletion of your data by contacting us at <a href=\"mailto:privacy@sense.com\">privacy@sense.com<\/a> and by using\u00a0 the <a href=\"https:\/\/help.sense.com\/hc\/en-us\/articles\/31808128710931-How-can-I-delete-my-Sense-account\" target=\"_blank\" rel=\"noopener\">reset functionality<\/a> within the Sense service in the \u201cAccount\u201d settings. Sense works closely with utilities and meter makers to account for move in and out scenarios such that those scenarios trigger a technical deletion of your personal information.<\/p>\n<p>If you relocate, you will need to recreate your Sense account after going through the reset process and go through the account creation process again to associate your account with a new meter.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"39\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion37\">\n          <span class=\"accordion__title\">\n            Who do I contact if I have questions or concerns about my privacy?          <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion37\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>For any privacy-related inquiries or concerns, please reach out to us at <a href=\"mailto:privacy@sense.com\">privacy@sense.com<\/a>. We&#8217;re here to assist you and address any questions you may have.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"40\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion38\">\n          <span class=\"accordion__title\">\n            Where is my data stored?           <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion38\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Sense stores your data on infrastructure located in the United States<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    \n    <div class=\"accordion reveal\" data-reveal-order=\"41\">\n      <dt>\n        <button class=\"btn btn--normalize accordion__trigger\" aria-controls=\"7539accordion39\">\n          <span class=\"accordion__title\">\n            Where are the people located who can access my data?           <\/span>\n\n          <div class=\"accordion__icon\">\n            \n            \n\n<div data-atom=\"icon\" class=\"icon \" >\n\n    <svg viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M3.49 9.492a1.666 1.666 0 000 2.36l11.08 11.08c.52.52 1.36.52 1.88 0l11.08-11.08a1.666 1.666 0 000-2.36 1.666 1.666 0 00-2.36 0l-9.667 9.653-9.666-9.667a1.662 1.662 0 00-2.347.014z\" fill=\"currentColor\"\/><\/svg>\n<\/div>          <\/div>\n        <\/button>\n      <\/dt>\n\n      <dd id=\"7539accordion39\" aria-hidden=\"true\" class=\"accordion__content\">\n        <div class=\"clearfix\">\n          <p>Sense employs staff in Canada, Costa Rica, India, the United Kingdom and the United States. Only a limited number of staff are able to access your data in order to perform their job responsibilities and Sense employees will only ever access your data with your explicit consent in order to deliver the service you desire and ask of Sense.<\/p>\n        <\/div>\n      <\/dd>\n    <\/div>\n\n    <\/dl>        <\/div>\n    <\/div>\n<\/section>\n\n\n<!-- BLOCK CONTENT -->\n<section id=\"block_27815a40cc01c9e79a0851ec006b411f\" class=\"block block--cta \">\n    <div class=\"container block--cta__card reveal\">\n        <div class=\"container__inner grid u-overflowHidden\">\n            <div class=\"grid__col grid__col-md--4 block--cta__card__title reveal\" data-reveal-order=\"2\">\n                <h2 class=\"h2 u-marginBottom0gu\">Need Help or Have Questions?<\/h2>\n            <\/div>\n    \n            <div class=\"grid__col grid__col-md--5 grid__col-md--start-6 block--cta__card__copy intro-copy reveal\" data-reveal-order=\"3\">\n                <p>We\u2019re here for you. If you have any questions about your privacy or security at Sense, reach out to our support team.<\/p>\n<div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_15_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_ajax_submit  frm_pro_form \" id=\"form_privacy\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Privacy<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"15\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_15\" id=\"frm_hide_fields_15\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"privacy\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_15\" name=\"frm_submit_entry_15\" value=\"cbf61e1c92\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/8012\" \/><div id=\"frm_field_174_container\" class=\"frm_form_field form-field  frm_required_field frm_inside_container\">\r\n\t<label for=\"field_gh7sj\" id=\"field_gh7sj_label\" class=\"frm_primary_label\">Name\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_gh7sj\" name=\"item_meta[174]\" value=\"\"  data-reqmsg=\"Name cannot be blank.\" aria-required=\"true\" data-invmsg=\"Name is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_175_container\" class=\"frm_form_field form-field  frm_required_field frm_inside_container\">\r\n\t<label for=\"field_8jp3i\" id=\"field_8jp3i_label\" class=\"frm_primary_label\">Email\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_8jp3i\" name=\"item_meta[175]\" value=\"\"  autocomplete=\"email\"  data-reqmsg=\"Email cannot be blank.\" aria-required=\"true\" data-invmsg=\"Email is invalid\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_179_container\" class=\"frm_form_field form-field  frm_required_field frm_inside_container\">\r\n\t<label for=\"field_soth6\" id=\"field_soth6_label\" class=\"frm_primary_label\">Message\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<textarea name=\"item_meta[179]\" id=\"field_soth6\" rows=\"5\"  data-reqmsg=\"Message cannot be blank.\" aria-required=\"true\" data-invmsg=\"Message is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_173_container\" class=\"frm_form_field form-field \">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">Submit<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_258_container\">\n\t\t\t<label for=\"field_vdw2s\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_vdw2s\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[258]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"g2X0d9hf6NZo7YEU4blJ\/wrZ8hJUk6gX7YPZNtAJpotDZ5X9Vr\/lpIZj9XV8g+Pi\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n\n<p>&nbsp;<\/p>\n<p><b data-stringify-type=\"bold\">Prefer not to wait?<\/b><br \/>\nTry our <a href=\"https:\/\/help.sense.com\/hc\/en-us\" target=\"_blank\" rel=\"noopener\">Help Center<\/a> or submit a request directly through the app. We&#8217;re working on even faster ways to support you.<\/p>\n    \n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-8012","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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