Now that we are overcoming these growing pains, we want to give you a look at what\u2019s ahead.<\/p>\n
What we’re working on<\/strong><\/h3>\nSolar compatibility for Android.<\/strong> As promised, we launched our new solar-compatible Android app in\u00a0October. The solar-compatible Sense allows you to see both your home\u2019s solar generation and energy use in one glance.<\/p>\nDevice detection \u2014 more, better, faster. <\/strong>It turns out you guys have a ton of different appliances and devices in your homes! We\u2019ve more than doubled the size of our data science team and are working hard on improving both the reliability and breadth of device detection.<\/p>\nIn order to scale, we launched a bunch of new updates to device detection in August. These updates caused a few issues, which the team is currently addressing:<\/p>\n
\n- Device detection takes a while: <\/strong>We understand that you\u2019d like us to speed this up, but unfortunately it does take a while. Sense needs to see the device and also see competing devices working in your home before being confident enough to show them in the application. You will see our device coverage improve both as Sense learns about your home and as we expand our models based on all the devices we are now seeing across all Sense homes \u2014 this is the main focus of our expanding data science team!<\/li>\n
- Device naming issues:<\/strong> We\u2019ve had a number of bugs around device naming, some device names disappeared after you named them, for example. This should now be resolved, so please send feedback in the app if you still see this sort of thing happening.<\/li>\n
- One device shows up as two components:<\/strong> We had some issues where 240V devices were not being properly resolved across the two phases. We think these are mostly under control now, but will continue to improve in the coming weeks.<\/li>\n<\/ul>\n
Automated signal check. <\/strong>Some of the issues we\u2019ve encountered in the field are due to setup errors in the installation process. These can slow down or even prevent device detection and also result in negative or zero wattage being reported in the application. We\u2019ve added more automated checks to detect these errors so that we can proactively alert you when they happen. In many cases, we are able to fix them by updating configurations automatically, so you will not need to make any changes. If you still see an issue, please contact support.<\/p>\n![\"sense-status-screen\"](\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\")
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Status screen.<\/strong> We understand that upon installation you\u2019re keen to see a bunch of device bubbles and the fact that it takes awhile is disconcerting. We\u2019ve now launched a Status Screen under Settings so that you can track the progress of device detection. The status page will also let you know the status of the automated signal checks (described above).<\/p>\nWeb version of Sense Home app.<\/strong> We\u2019ve received many requests for a web-version of our app. We\u2019re working on building this now, and hope to have an early test version out in the coming year. More details to follow.
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\n<\/strong><\/p>\nHow you can help<\/h3>\n
We recently launched an in-app survey to get your feedback on how we\u2019re doing and what we should improve. You can see for yourself the results of that survey below, but it\u2019s very clear to us that you want to train Sense!!<\/p>\n
Unfortunately, Sense needs to see your devices working in their natural mode to learn about your house, so \u201ctraining\u201d Sense doesn\u2019t help in the way you think it might. In addition to seeing lots of examples devices in their normal operating modes, Sense needs to see the behavior of other<\/em> devices in your home, so as not confuse one device with another. You can read more about that here<\/a> and here<\/a>.<\/p>\nHere\u2019s how you can<\/em> help us:<\/p>\n
Device detection \u2014 more, better, faster. <\/strong>It turns out you guys have a ton of different appliances and devices in your homes! We\u2019ve more than doubled the size of our data science team and are working hard on improving both the reliability and breadth of device detection.<\/p>\n In order to scale, we launched a bunch of new updates to device detection in August. These updates caused a few issues, which the team is currently addressing:<\/p>\n Automated signal check. <\/strong>Some of the issues we\u2019ve encountered in the field are due to setup errors in the installation process. These can slow down or even prevent device detection and also result in negative or zero wattage being reported in the application. We\u2019ve added more automated checks to detect these errors so that we can proactively alert you when they happen. In many cases, we are able to fix them by updating configurations automatically, so you will not need to make any changes. If you still see an issue, please contact support.<\/p>\n Status screen.<\/strong> We understand that upon installation you\u2019re keen to see a bunch of device bubbles and the fact that it takes awhile is disconcerting. We\u2019ve now launched a Status Screen under Settings so that you can track the progress of device detection. The status page will also let you know the status of the automated signal checks (described above).<\/p>\n Web version of Sense Home app.<\/strong> We\u2019ve received many requests for a web-version of our app. We\u2019re working on building this now, and hope to have an early test version out in the coming year. More details to follow. We recently launched an in-app survey to get your feedback on how we\u2019re doing and what we should improve. You can see for yourself the results of that survey below, but it\u2019s very clear to us that you want to train Sense!!<\/p>\n Unfortunately, Sense needs to see your devices working in their natural mode to learn about your house, so \u201ctraining\u201d Sense doesn\u2019t help in the way you think it might. In addition to seeing lots of examples devices in their normal operating modes, Sense needs to see the behavior of other<\/em> devices in your home, so as not confuse one device with another. You can read more about that here<\/a> and here<\/a>.<\/p>\n Here\u2019s how you can<\/em> help us:<\/p>\n\n
![\"sense-status-screen\"](\"https:\/\/sense.com\/wp-content\/uploads\/2024\/05\/IMG_56142.jpg\")
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\n<\/strong><\/p>\nHow you can help<\/h3>\n
![\"sense-ev-charger\"](\"https:\/\/sense.com\/wp-content\/smush-webp\/2024\/05\/EV-charger-and-hand_275593277-scaled.jpg.webp\")
Today, we are starting a targeted trial of this with Electric Vehicle Chargers. <\/strong>If you charge your EV at home,\u00a0you may see it appear in your detected devices soon!<\/p>\n